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Privacy Policy

Privacy Policy

Who are We?

Verso Group UK Limited (“VG” or “we”) Company No. 7484788. Registered in England and Wales. Registered Office: Suite 140, Westlink House, 981 Great West Road, Brentford, TW8 9DN.

We are registered with Information Commissioner office registration Number Z3154361 and regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities; that registration is recorded on the Financial Conduct Authority website https://register.fca.org.uk/ (Firm Reference Number 832414).

VG are run a marketing survey on behalf of some of the leading UK Brands to help them target their servicestheir offers better and find out more about what consumers want from their products and services. We conduct marketing survey both online and telephone.We are committed to protecting your privacy and maintaining the security of any personal information received from you. We follow strict security procedures in the storage and disclosure of information, which you may have given us, to prevent unauthorised access in accordance with stringent requirements of the General Data Protection Regulation and Data Protection Act 2018.

Verso Group UK Limited may be recognised under one of its trade names.

Trading Names of Verso Group UK Ltd

What do we use your data for?

The Data that you provide us for following purpose

Direct Marketing

Our Brands, will contact you by electronic mail, SMS or telephone to ask you a question for marketing purpose. We also share your details with our commercial partners such as brands, agencies, public authorities and marketing companies with whom we have NDA and contract in place, who may contact you by telephone and post to market their offers that we consider may benefit to you.

Profiling

we will profile your data for marketing purpose to serve our clients to deliver marketing communication that is more relevant to you. We will never make automated decision about you which you would have a negative impact.

You can ask us to stop sharing your details at any time now or in the future.

  • By Email: compliance@versogroup.co.uk
  • By phone – 01582 763 090 or
  • In Writing – The Compliance Manager/Data Protection Officer, Verso Group UK Ltd, Suite 140, Westlink House, 981 Great West Road, Brentford, TW8 9DN

Consent and legitimate Interest.

Data must be processed by us using one of the legal valid bases defined by the regulation, summarised in the table below.

Purpose For use by our self For use by third parties
Marketing – by email Consent Not applicable – Unless you provided specific consent for named organisation
Marketing – by SMS Consent Not applicable – Unless you provided specific consent for named organisation
Marketing – by Telephone Consent – where your number registered with Telephone Preference Service (TPS) Legitimate Interest – where your number is not registered with Telephone Preference Service (TPS)
Marketing – by Post Legitimate Interest – where your number is not registered with Mailing Preference Service (MPS), we will ask you for specific consent.
Tracing, ID verification and credit reference Legitimate Interest Legitimate Interest
Profiling & analytics Legitimate Interest Legitimate Interest

Consent

It means where you have given consent to a specific organization to contact you a communication channel or channels which you have agreed to for specific grounds which in the context of processing will be for Marketing purpose. When we ask for your consent for a specific organisation, we will do this by giving you the opportunity to answer a question on the phone.

You can withdraw your consent at any time now or in the future.

We will inform you what we will doing with the information and explain your rights to withdraw the consent and how you can do that. We will only use your personal information for the purpose that you have provided the consent for.

Legitimate Interests

As a direct marketing business, we process personal data for commercial benefit, we require an appropriate legal basis to do.Data may be processed in fulfilment of legitimate interest. This includes using your data for telephone, SMS and postal marketing of ourselves or others, but in either case communication will be in relation to products or services which we trust may be interesting to you based upon information which you have supplied to us.

For all types of processing, we apply various standards to carefully protect your privacy rights.However, as with all your data you can also object to us processing your data. In this way. Your rights are details below.

For all types of processing, we apply various measures to carefully protect your privacy rights. In considering the most appropriate legal basis, VG conduct Legitimate Interest Assessments. These are detailed evaluation of each type of data processing activity to ensure that we have balanced the need of the processing against the rights of the individual to ensure minimal privacy impact.

Collection and use of personal information

Verso Group collects personally identifiable information, including your name and contact data that you volunteer such as your phone numbers, mobile number and postal address. We may ask you for your date of birth and duringsurveys, details about your preference like marital status, type of employment, Household income, presence of children, your likes and dislikes or your hobbies and interest.

We will never collect financials information such as about your bank account or credit card details and nor will collect any sensitive information such as your medical history, religious or political beliefs.

Who may we share your data with?

  1. Our Group Companies and Brands

  2. Groups of recipients within specific industry listed

    • Automotive, Broadband, Call Centre (For Telemarketing & Survey), Charity, Competition Sites, Debt, Education, Entertainment\Gaming\Leisure, Finance, Investment, FMCG, Freebie Sites, Gambling, Health & Beauty, Home & Lifestyle, Mobility, Home Improvement, Household, IT/Technical, Insurance (Life, Home, Automotive, General, Private Medical, Travel),Legal Services, Lottery, Mail Order, Market Research, Music, Pension, Pharmaceutical, Claims for mis-sold PPI and or Packaged Bank Account Fees, Retail, Sport, Telecoms, Toiletries/Cosmetics, Travel, Utilities, Future Planning and Warranties.
  3. Marketing Service Providers

    • Marketing Service Providers are companies who collect data from Data Controllers, such as us, and help their clients tailor products and services which best suit your needs. They may also use your data for fraud prevention. The Marketing Services Providers we work with are strictly limited to only those organisations we have completed checks on and who will process your data in strict compliance with all laws, regulations and guidance about General Data Protection. We will share your data under strict license terms with the Marketing Services Providers listed below, who like us, will use it to create products and services to help organisations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels
    • Our Marketing Service Providers include PDV Ltd, whose clients include Consumer Lifestyles™ who’s privacy policy can be found at https://www.consumerlifestyles.co.uk/
    • Our Marketing Service providers include Scottish Power, who’s privacy Policy can be found at https://www.scottishpower.co.uk/legal/privacy-policy
    • Our Marketing Service Providers include UNISONO UK Ltd who’s privacy policy can be found at https://www.unisonobpo.com/19201201/unisonous/editor/files/privacy.pdf
    • Our Marketing Service Provider include LifeSearch Limited who’s privacy policy can be found at https://www.lifesearch.com/Privacy-Notice-and-Cookies
    • Our Marketing Service Provider include Utilita Energy Limited (Company number – 04849181) who’s privacy policy can be found at https://utilita.co.uk/terms
    • Our Marketing Service Provider include Nabuh Energy (Company number – 09812753) who’s privacy policy can be found at https://www.nabuhenergy.co.uk/privacy-policy/
    • Our Marketing Service Provider include Octopus Energy Ltd (Company number – 09263424) who’s privacy policy can be found at https://octopus.energy/policies/privacy-policy/
    • Our Marketing Service Provider include ESB Energy (Company number – 02247735) who’s privacy policy can be found at https://www.esbenergy.co.uk/privacy
    • Our Marketing Service Provider include Sky UK Limited / Sky UK Ltd, who’s Privacy Policy can be found at https://www.sky.com/help/articles/sky-privacy-and-cookies-notice
    • Our Marketing Service Provider include Carphone Warehouse (Company number – 06534088) who’s privacy policy can be found at https://www.carphonewarehouse.com/terms-and-conditions/privacy-policy.html
    • Our Marketing Service Provider include Orbit Energy (Company number – 09933313) who’s privacy policy can be found at https://orbitenergy.co.uk/privacy-policy
    • Our Marketing Service Providers include Read Group, who privacy policy can be found at https://www.mydatachoices.co.uk/Privacy
    • Our Marketing Service Providers include Acxiom Ltd, who privacy policy can be found at https://www.acxiom.co.uk/about-acxiom/privacy/uk-privacy-policy/
    • Our Marketing Service Provide include Lead 365 (Company Number 09973434 ) Who’s Privacy Policy can be found at http://www.lead365.co.uk/privacy-policy/
    • Our Marketing Service Provide include Our Marketing Service Provide include Prominent Contact (Company Numbers 12150394), who ‘s details can be found at http://www.prominentcontact.com/
    • Our Marketing Service Provide include Our Marketing Service Provide include Ortex-Marketing Ltd (Company Numbers 11760703, ICO – ZA487112)
    • Our Marketing Service Provide include Our Marketing Service Provide include Smart Review Pensions Limited (Company Numbers 12170653)
    • Our Marketing Service Provide include Our Marketing Service Provide include Smart ALG Financial Review Ltd (Company Numbers 12045209, ICO – Z2630715)
    • Our Marketing Service Provide include Our Marketing Service Provide include Expert UK Solutions Ltd (Company Numbers 07491084, ICO – Z9719366)
    • Our Marketing Service Provider include Bulb Energy (Company Number – 08469555 ) who’s privacy policy can be found at https://bulb.co.uk/privacy/
    • Our Marketing Service Provider include Switch Genie (Company Number – 12454999 ) who’s privacy policy can be found at https://switchgenie.co.uk/privacy-policy/
    • Our Marketing Service Provider include Entice Energy Supply Limited Entice (Company Number – 09473910 ) who’s privacy policy can be found at https://www.enticeenergy.com/privacy-and-cookies/
    • Credit Reference and Other Agencies

      We Collect your data and will share it with third parties. These organisations will have a relationship with you or need to use your information where they have a lawful reason, which will include these organisation own legitimate interest.

Profiling

Profiling enables organisation to better understand who their customers are so they can make their marketing communication more relevant.

VG may use your information to provide to match with our client’s data so that they will better understand the characteristics of their customer common habits and pursuits.Profiling is summarizing consumer data which include lifestyles, preferences, demographics, and buying patterns.It provides additional insight into customers and to assist our customers to identify and acquire a richer apprehension of their target market, enabling relevant and tailored marketing.We do not use profiling or any of the information we hold to make automated decisions about you.

Marketing Surveys

VG call centres who conduct our telephone marketing survey. These call centres are based in the UK and outside of Europe including India and Philippines.

VG call centres work under our systems and Data Protection and IT Security Policies – access to update all personal data is done through our systems.

How long we keep your data?

We will merely retain your personal information for as long as necessary or as long itrequire. The Law does not set a time limit on the amount of the time we should hold your personal data. VG wishes to retain data as long as it is required for the purpose for which it was collected; for as long as it remains accurate and up-to date and most for as long as you are happy to hear from us we will continue to reach you. As we explain in the section “What are your right”. You can remove your consent to us at whatever time.

Individuals Rights

  1. Right to be informed – When we accumulate your data, we must inform you what are we going to make out with it primarily through this privacy policy and consent statement.
  2. Right to access – You own the right to reach us in writing to request details of the data we have about you.
  3. Right to Rectification – You have the right to ask us to rectify the information that we hold about you if it’s inaccurate or incorrect.
  4. Right to erasure – This is also known as “the right to be forgotten”. This gives you right to request your information to be removed/erasure verbally or in writing. A word of warning though, we maintain a list of the people who have asked not to be touched, we ensure that you get no further marketing from our groups or clients as a termination of this action.
  5. Right to Restrict processing – You have the right to tell us to stop processing your data but allowing us to keep enough information about you to ensure that’s your wishes are repeated in the future.
  6. Right to data portable – This gives you right to ask the holder of your information to transfer that information to another business. It enables you to take advantage of applications and services which can use this data to find a better deal.
  7. Right to Object – You have the right to object to the processing of your information for marketing purpose and profiling for marketing uses. You likewise hold the right to ask us cease processing based on our legitimate interest, where there is no overriding justification for the processing of your information. Your rights and freedoms override our interests.
  8. Rights related to automated decision-making including profiling – We don’t use automated decision-making process which would cause a potentially damaging effect you.
  9. Right to withdraw consent at any time – You have right to withdraw your consent to the processing of your data at any time and we must provide you with the information to need to execute so, at the time we collect your data and each time we contact you.You can pull away the consent in the following ways.
  10. By phone – 01582 763 090 or
  11. In Writing – The Compliance Manager/Data Protection Officer, Verso Group UK Ltd, Suite 140, Westlink House, 981 Great West Road, Brentford, TW8 9DN
  12. Right to lodge a complaint – If we cannot deal with your compliant to your satisfaction you have right to complain to a relevant supervisory authority which include;

Where your personal date be kept?

Formerly we have obtained your personal information we will use recognized industry standard processes and protection features to attempt to prevent unauthorised access, misuse, disclosure and breach towards confidentiality, integrity and availability.

Your personal data will be under the control and use Verso Group. It will be held on our computer systems and servers located at our head office. When we print your personal data, this will always be in the possession and dominance of our employees and will be securely disposed of when it is deliberated to be of no further use.

Do we collect data from other sources?

VG do use 3rd parties to supply data subject personal information to us this includes when data controller supply us with information where you have completed a survey either online or telephone where a VG brands is named on the controller privacy policy as a company with whom they share information.

Transferring your data outside of the EU:

Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated above in accordance with this policy. This will only be done with a contract that has been approved by the European Commission with the recipient of your personal information that provides a suitable level of high-quality protection.

How You Can Obtain Data We Hold About You

You have the right to know what information we hold on our system about you at any given time. To obtain details of the information we hold as it relates specifically to you, you may contact VG at the following destination:

The Compliance Manager/Data Protection Officer,
Verso Group UK Ltd,
Suite 140, Westlink House,
981 Great West Road,
Brentford,
TW8 9DN

compliance@versogroup.co.uk with the subject line: Information Request.

When contacting us to ascertain the information we hold about you, it would be helpful if you could provide us with details of your full name, address and contact details.

Policy change

We reserve the right to add to or amend this privacy policy at our sole discretion. Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes

Cookies

Domain Cookie Name Description Expiration
Third Party _ga Used by Google Analytics to track user activity over different browsing sessions. For some job postings in Japan, this cookie may share limited demographic information about applicants with employers. You will know if this information is being shared because it will be explicitly called out in the application process. 2 years
Third Party _gali Used by Google Analytics to record what item on the previous page the user interacted with to get to the current page Immediately
Third Party _utma Used by Google Analytics to store information on number of visits, first visit, and most recent visit 2 years
Third Party _utmb Used by Google Analytics to record the timestamp of the moment the user enters the site 1 month
Third Party _utmc Used by Google Analytics to track when users leave the site 1 year
Third Party _utmz Used by Google Analytics to track where a visitor came from 1 year
Third Party datr, lu, s, locale, c_user, xs Allows our pages to be shared and liked on Facebook. Facebook may use these cookies to track how you use the internet across different websites. You can find out more about how Facebook uses your personal data on their Facebook Data Use Policy pages 2 year

Last updated 19th October 2020, in accordance with the requirements of the General Data Protection Regulation (GDPR) and Data Protection Act 2018

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