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Complaints Handling Procedure

Complaints Handling Procedure

At Verso Group UK Limited, we treat complaints seriously as we want to ensure you receive the highest standards of service.

If you have a complaint, please contact us with the details over email i.e. compliance@versogroup.co.uk or call us on 01582 763 090. We have 30 days to consider your complaint. If we have not resolved it within this time you may complain to the ICO.

What will happen next?

  • We will send you an email acknowledging receipt of your complaint within 48 hours of receiving it.

  • We will then remove your number from our database. So that you don’t receive any phone calls in the future as well from our 3rd party clients.

  • If you wish to know more about the data what we have & how we got your data. We will then investigate your complaint & shall get back to you within 5 working days normally but that must depend on the information which customer needed.

  • Verso Group UK Ltd will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 30 days of sending you the acknowledgement letter.

  • At this stage, if customers are still not satisfied, they can contact us again.

  • We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

  • If you are still not satisfied, you can then contact the ICO about your complaint. For further information, you should contact the ICO on 0303 123 1113 or at https://ico.org.uk/make-a-complaint/

No charge – Complaining to us is free.

Verso Group recommends anyone who wishes to stop unsolicited live sales and marketing calls register for free on the Telephone preference service. You can visit the Site https://www.tpsonline.org.uk/

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