COMPLAINTS HANDLING PROCEDURE

At Verso Group UK Limited, we treat complaints seriously as we want to ensure you receive the highest standards of service.

Although the Data Protection Act allow companies to charge a small fee . Verso Group refuse to charge and will always help handle any questions or information you require.

Complaints relating to Claims Management

If you have a complaint with regards to any of the below

PPI – Payment Protection Insurance
PI – Personal Injury, Road Traffic Accidents & Slip, trips & falls
PBA – Packaged Bank accounts

Or anything relating to Claims management which can be found on their website

Please contact us or email customercare@versogroup.co.uk. Alternatively, please call us on 01582 763 090. To view our Complaints Handling Procedure, please click here.

Complaints relating to Verso Group’s Telemarketing Survey

If you have a complaint with regards to the below

  • Opt Out
  • Removal of number
  • SAR – Subject Access Request
  • Agent complaint

Please contact us or email customercare@versogroup.co.uk. Alternatively, please call us on 01582 763 090.

If you have been called and know our CLI (Caller Line Identification) you can alternatively call back and speak to one of our customer care team offshore

To view our Complaints Handling Procedure, please click here.

General complaints

Please contact us or email customercare@versogroup.co.uk. Alternatively, please call us on 01582 763 090.

Other websites you can visit

Ofcom
DMA
ICO
MOJ

Verso Group recommends anyone who wishes to stop calls register for free on the Telephone preference service. You can visit the site www.tpsonline.org.uk